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Infrastructure

Our 3,400 stores are the engine of our business. Timely supply and re-supply keep our stores fresh and ensure customer satisfaction. This is essential in a dynamic sector where buying habits, markets and trends can change almost overnight.

At Alshaya we have created a flexible and robust infrastructure that can effectively manage the complex product mix we sell - from apparel and cosmetics to furniture and food - and which can support our retail outlets at speed.

Our dedicated brand merchandisers are focused on getting the right product to each store, and our automated systems ensure that our fastest selling lines are continually replenished.

Our global network of Regional Distribution Centres are our primary logistics and warehousing hubs, and we operate Local Distribution Centres in each local market that provides the right environment and capacity to fulfill our growing requirements. Integrated systems support effective stock management across our store and warehousing network.

Centrally we support all areas of our retail and logistics operations. At the close of each trading day, all sales figures and stock movements are downloaded to business units and to our partners via our secure, dedicated IT systems which are ISO/IEC 27001 certified. Careful analysis allows the correct trading and planning decisions to be taken for each individual brand. EPOS technology is installed in every outlet we operate, and an online communications network supports the rapid transfer of information around the business.

Our brands have dedicated management teams to service their specific requirements, and country teams are in place to drive consistent operational standards. Specialist teams at the centre, such as IT, Real Estate and Supply Chain, provide best in class functional support services and ensure best practice and market insight is shared.

Rigourous strategic planning, strong financial resources and high standards of financial control and management are central to our business approach. Our centralised finance and treasury functions are operated to international IFRS standards, and we are audited annually by globally recognised accountants and advisers. This helps to ensure that every element of our retail operation is managed to the highest calibre.