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Be a Mystery Shopper

At Alshaya, we place great emphasis on providing great in-store customer service. Our Mystery Shopping programme lets us continuously measure our service standards, helping us not only to identify our strengths but, more importantly, helping us to identify areas where we can improve – as seen from the customer’s perspective.

We are constantly on the lookout for people to be part of our Mystery Shopper team; people who can tell us what we are getting right – and wrong – by visiting our stores and recording their experiences.

Everyone is welcome to apply. So whether you are a university student, a young graduate or just looking for a new experience, we are always looking for bright and enthusiastic individuals to join our team. No previous experience is necessary as a detailed orientation process will be given to all successful applicants. We also provide mentoring through our Customer Service Measurement Centre officers.

Becoming a mystery shopper can provide you with a unique and dynamic perspective on the retail industry. So if you have a passion for retail and want to take part in an exciting shopping experience, we want to hear from you. Please contact our Customer Service team at This email address is being protected from spambots. You need JavaScript enabled to view it..