Focused on our customers

Alshaya customer serviceAt Alshaya, world-class customer service is at the heart of everything we do. Whether you’re shopping or dining at one of our stores, restaurants and cafés, we aim to deliver a great customer experience. Our customer service experts are constantly working to understand your needs, enhance overall service levels and continuously improve the in-store experience.

If you think we can improve or enhance our services, we want to hear from you. Your Opinion Counts is a customer survey which asks about your satisfaction with a recent shopping or dining experience. You can also register for news about special offers from our brands, and if you are looking for an alternative gift idea, you can find out more about our Alshaya Card, the combined gift and refund card.

You can also give us your instant feedback and comment by contacting our Customer Contact Centre.

We will not use or disclose your personal information to any third party, and it will not be used for anything other than the intended purpose.