Focused on our customers

Alshaya customer service

Good. Bad. Could do better? At Alshaya, our commitment to delivering great customer service every time is at the heart of everything we do. Our store and service support teams are constantly working to understand your needs, enhance service levels and continuously improve the customer experience.

So, whilst you’re shopping at one of our stores, dining in one of our cafes and restaurants, or enjoying a great day out, our team of service experts is working hard behind the scenes to make sure you receive the best possible service every time.

You can give us instant feedback and suggestions, or get a response to your queries in a number of ways:

  • Email us through This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Message us through
  • Connect with us through the Contact Us tab on the PRIVILEGES CLUB application
  • Call our Customer Contact Centre any day of the week to speak to one of our team or get quick automated responses on your most common queries such as Alshaya card balances, validity dates etc.

Our service team is looking forward to hearing from you.