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Alshaya celebrates multiple award wins for leading restaurant brands

27 Apr 2021

The Cheesecake Factory and P.F. Chang's recognised for great customer service across the region

The Cheesecake Factory and P.F. Chang's, two of the leading international brands operated by Alshaya Group have received multiple awards in MENA for their exceptional customer service during 2020.

Alshaya celebrates multiple award wins for leading restaurant brands

P.F. Chang's has been awarded the Best Casual Dining Restaurant in GCC award from BBC Good Food Middle East – the only magazine award in the region to offer recognition solely based on customers' stamp of approval across different categories. While The Cheesecake Factory triumphed at the Fact Dining Awards, earning the Favourite award for In-Mall Restaurants in Bahrain.

In addition, P.F. Chang's also won the Favorite Asian Restaurant category and The Cheesecake Factory won the Favorite Family Restaurant category in the Love Food Awards, held by Time Out in partnership with Majid al Futtaim shopping malls in UAE.

Alshaya celebrates multiple award wins for leading restaurant brands

Matthew Holgate, President - Hospitality Division at Alshaya Group, said: "Eye-catching décor, lively ambience, warm hospitality, and the offer of a truly memorable dining experience to our guests are synonymous with our restaurant brands. It is amazing to see how dedicated our brand teams are in making sure they deliver nothing less than exceptional service – congratulations to them and thank you to our customers."

Alshaya Group brings customers a wide choice of international restaurant brands across the Middle East including The Cheesecake Factory, P.F. Chang's, Shake Shack, Babel, Raising Cane's, Blaze Pizza, Ahwet Zeitouna, Amiti Noura and Pizza Express.

Alshaya celebrates multiple award wins for leading restaurant brands

Company overview 

Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world's leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers.

Alshaya Group's portfolio extends across MENA, Türkiye and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Apparel, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences.

Fresh, modern and relevant, Alshaya's constantly evolving portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, through to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be. Brands such as Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C, Victoria's Secret, Boots, Pottery Barn and KidZania.