Terms & Conditions

Exchange & Refund Policy - Qatar

To give our customers confidence to shop with us, our stores offer a full refund within 7 days of purchase and also offer an exchange within 14 days of purchase subject to the below conditions.

Returned items should be in their original and resellable condition, with all tags attached, any packaging intact and accompanied by a valid receipt.

For hygiene and safety reasons, swimwear, lingerie, earrings and cosmetics cannot be exchanged or refunded, unless there is a clear manufacturing fault, or the product is not in conformity with the standards, or the item does not serve the purpose that has been purchased for.

Items purchased at reduced prices during sale or promotional periods can be exchanged within 3 days of purchase but no refund will be provided on these items, unless there is a clear manufacturing fault, or the product is not in conformity with the standards, or the item does not serve the purpose that has been purchased for.

On gift with purchase promotions, the gift should also be returned along with the purchased product, to receive an exchange.

Thank you for shopping at our stores. We appreciate your custom. Let us know how we can continue to find better ways of meeting your needs in the future by emailing us at customerservice@alshaya.com, or calling our contact centre on 8000-707.

Any condition stated on this Exchange and Refund Policy will be considered void in case of violating the provisions of Article No. (5) of Law No. (8) of 2008 on Consumers Protection in the State of Qatar.