Terms & Conditions

Exchange & Refund Policy - Tunisia

To give our customers confidence to shop with us, H&M offers a full refund on non-faulty goods within 7 days of purchase in the form of an H&M Card to the value of the goods returned and also offers an exchange within 14 days of purchase subject to the below conditions.

Returned items should be in their original and resellable condition, with all tags attached, any packaging intact and accompanied by a valid receipt.

For hygiene and safety reasons, swimwear, lingerie and earrings cannot be exchanged or refunded, unless there is a clear manufacturing fault.

Non-defective items purchased at reduced prices during sale or promotional periods can be exchanged within 3 days of purchase but no refund will be provided on these items.

On gift with purchase promotions, the gift should also be returned along with the purchased product, to receive an exchange.

All non-faulty returns will be refunded in the form of an H&M Card to the value of the goods purchased. You can spend money refunded on the H&M Card at your leisure any time over the following 12 months.

We do not accept any responsibility or liability whatsoever for lost, damaged, stolen or any unauthorised use of the H&M Card.

Thank you for shopping at H&M. We appreciate your custom. Let us know how we can continue to find better ways of meeting your needs in the future by emailing us at customerservice@alshaya.com.